Job description

Job Title : Educational Counselor cum Student Success Executive

Experience: 2+ years

Location: Indore

Key Responsibility :

Student Counseling & Admissions

• Handle walk-ins, calls, WhatsApp inquiries, website leads, and social media inquiries professionally.
• Counsel students and parents regarding CFA®, Financial Modeling, Investment Banking, and Advanced Excel programs.
• Understand student career goals and suggest suitable programs accordingly.
• Explain course structure, fees, batch schedules, certifications, and career outcomes.
• Follow up with leads and convert inquiries into admissions.
• Maintain proper inquiry and admission records in CRM or Excel.

Student Relationship & Support

• Build strong relationships with students and ensure a smooth onboarding experience.
• Resolve student doubts and provide timely support regarding courses, schedules, and learning platforms.
• Coordinate with faculty and operations teams for student-related concerns.
• Ensure high student satisfaction and positive learning experience.
• Handle basic escalation management and query resolution.

Product Development & Feedback Coordination

• Collect feedback from students regarding courses, LMS, app experience, and training quality.
• Share insights with management to improve course offerings and student experience.
• Suggest improvements in student journeys, counseling process, learning experience, digital platforms, and communication systems.
• Participate in brainstorming sessions for new programs, workshops, and student engagement activities.

Communication & Engagement

• Conduct demo sessions and orientation support when required.
• Assist in organizing seminars, workshops, webinars, and student engagement activities.
• Maintain professional communication over calls, emails, WhatsApp, and social media.
• Represent FinOptions professionally during counseling interactions.

Required Skills

• Excellent communication and interpersonal skills
• Strong convincing and counseling abilities
• Positive and student-friendly attitude
• Ability to understand student needs and career aspirations
• Basic knowledge of finance courses or willingness to learn
• Good coordination and problem-solving skills
• Familiarity with MS Excel, Google Sheets, and CRM tools

Preferred Qualifications

• Bachelor’s degree in Commerce, Management, Marketing, or related field
• 1–3 years of experience in counseling, admissions, sales, or student handling
• Experience in EdTech or training industry preferred
• Freshers with strong communication skills can also apply

What We Offer

• Opportunity to work with a fast-growing finance education brand
• Career growth in counseling, operations, and student success management
• Learning-oriented and professional work environment
• Performance-based incentives and growth opportunities
• Exposure to finance education and career development ecosystemes