Job description

Job Role: Senior Manager –  Operations

Experience: 7+ years

Location: Indore

Qualifications: Any

Must-Have Requirements:

• Experience: 8+ years in Fintech Operations, Banking, or Startup Ops, with at least 3 years in a leadership/middle-management role.

• Domain Expertise: Deep understanding of Lending Lifecycles (LOS/LMS), B2B settlements, lending operations, basics of finance and accounting and the nuances of co-lending partnerships.

• Tech Literacy: Highly proficient in Data Visualization tools (Tableau/Metabase/PowerBI) and advanced Excel. You should have the ability to translate operational workflows into product requirements and work closely with Engineering to build scalable systems (automation, dashboards, etc.)

• Advanced proficiency in Excel: and data visualization tools such as Tableau, Metabase, or Power BI.

• Analytical Skills: Strong analytical, stakeholder management, and problem-solving skills with a data-driven approach.

Key Responsibilities

Your success is defined by the “silence” of the operations—where everything works so well it becomes invisible:

• At 3 Months: You have mapped the current partner-to-lender lifecycle and established daily/weekly dashboards that provide 100% visibility into onboarding and fund flows.

• At 6 Months: You have authored and implemented a comprehensive SOP Playbook and identified the top 5 operational bottlenecks to be automated by the engineering team.

• At 12 Months: You have scaled our operational capacity by 3x through tech-first interventions, maintaining a lean team while supporting a massive increase in loan volume and partner count.

Core Competencies

• Architectural Operations: The ability to create SOPs from scratch that are scalable, compliant, and easy for both internal teams and external partners to follow.

• Stakeholder Management: A master communicator who can manage the high expectations of Digital Platforms and the rigorous compliance needs of Co-lenders simultaneously.

• Bias for Automation: A “Product-first” mindset. You identify manual work and work with Engineering to build API-driven or automated reporting solutions.

• Operational Rigour: An obsession with TAT (Turnaround Time) and accuracy. You ensure no partner query goes unanswered and no settlement is delayed.

• Customer Empathy & Trust Building: The ability to step into a partner’s or borrower’s shoes to proactively address anxieties, creating a culture of reliability where every interaction reinforces the long-term credibility of our platform.

Good-to-Have (Optional)

• Experience working with embedded finance, digital lending, or B2B fintech platforms.

• Familiarity with APIs, workflow automation tools, and product requirement documentation.

• Experience managing operations in regulated financial institutions, NBFCs, or co-lending ecosystems.

• Exposure to Lean Operations, Six Sigma, or continuous improvement methodologies

• Experience scaling operations in a fast-growing startup environment.

Ideal Candidate Profile

• Comfortable working across Operations, Product, Engineering, Risk, Finance, and external partners to solve complex business problems.

• Thrives in fast-paced, high-growth environments where ownership, speed, and continuous improvement are valued.

• Someone who believes operational excellence comes from simplification, automation, and relentless execution rather than increasing headcount.