Job description

Experience – 4 to 5 Years
Location – Mumbai (Work from Office / Hybrid based on company policy)

Key Responsibilities:
• Design, develop, and customize Zoho applications (CRM, Creator, Projects, Desk, Books, etc.) based on business needs.
• Create workflows, functions, automation, and integrations across Zoho ecosystem and with third-party applications.
• Manage API integrations to connect Zoho with other platforms (ERP, HRMS, Accounting tools, etc.)
• Customize Zoho CRM modules, layouts, reports, and dashboards to improve usability and performance.
• Develop Deluge scripts to implement advanced business logic.
• Provide ongoing support, troubleshooting, and optimization of existing Zoho systems.
• Collaborate with business stakeholders to gather requirements, propose solutions, and deliver effective outcomes.
• Stay updated on Zoho’s latest features, upgrades, and best practices.

Required Skills & Experience:
• 4–5 years of hands-on experience working with Zoho Suite (CRM, Creator, Desk, Books, Projects, etc.).
• Strong proficiency in Deluge scripting and workflow automation.
• Experience in Zoho API integration and third-party tool connectivity.
• Sound knowledge of database concepts, business process automation, and reporting.
• Ability to analyse requirements and translate them into scalable solutions.
• Strong troubleshooting, debugging, and problem solving skills.
• Excellent communication and collaboration skills.

Good to Have:
• Experience with Zoho Analytics and advanced reporting.
• Knowledge of REST APIs, HTML, JavaScript for custom integrations.
• Exposure to other CRMs or ERP tools.

Education:
Bachelor’s degree in Computer Science, Information Technology, or related field (preferred)