Job description

Experience – 2+ Yrs. 

Location – Mumbai (Borivali) 

Roles and Responsibilities – 

1. Data Entry of transactions & POSP document verifications- 
 • Handling calls of internal & external stake holders including POSP, customers & branch support team. 

2. Follow up with respective stake holders to close open points –
• Follow up with respective stake holders to resolve the query. Reporting of open issues to seniors. Maintain the agreed TAT to resolve the issues. 

3. MIS & Tracker –
 • Maintenance of various trackers, reports & MIS on the receipt and closure of complaints. Reporting of various daily, weekly & Monthly reports. Record of complains for internal, external audit and for IRDAI reporting. 

4. Training to new Agent & Other Operational Activities – • Managing customer data in CMR. Training to branch support, IFD to complete the training. Other operational activities.